Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Help Documentation 〉Old Versions of Direct Mail 〉Managing Mailing Lists 〉

Help Documentation 〉Old Versions of Direct Mail 〉Integrations 〉

Linking email campaigns to Daylite

This help article is for an old version of Direct Mail.

Direct Mail can link email campaigns back to the recipients in Daylite. Here's how to enable linking:

  1. Make sure both Direct Mail and Daylite are running on your computer.
  2. Choose Window > Integrations from the menu bar.
  3. Select Daylite in the list on the left
  4. Check the "Link email campaigns reports to Daylite and assign category" box

Now, each time you send an email campaign out, Direct Mail will link a note to each Daylite contact who has an email address that matches one of your email's recipients.

Linking Past Campaigns

The steps listed above enable linking for campaigns you will send in the future, but will not link campaigns that you have already sent. If you would like to link campaigns that you have already sent (but that did not get linked to Daylite for any reason), here's how:

  1. Choose Window > Integrations from the menu bar.
  2. Select Daylite in the list on the left
  3. Click the "Link Past Reports" button. Note that this button will be disabled if the "Link email campaign reports to Daylite" checkbox is not checked.

Any campaigns that have not already been linked to Daylite will be linked.

Linking Autoresponders

Autoresponder campaigns are not automatically linked to Daylite. You can manually link your autoresponder to Daylite at any time:

  1. Choose Window > Integrations from the menu bar.
  2. Select Daylite in the list on the left
  3. Click the "Link Past Reports" button. Note that this button will be disabled if the "Link email campaign reports to Daylite" checkbox is not checked.

Any autoresponder recipients that have not been linked already will be linked to Daylite.

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