Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Help Documentation 〉Cloud Sync and Collaboration 〉

Open a Project Saved in the Cloud

To open a project that is saved in the cloud:

  1. Open Direct Mail
  2. Choose File > Open from Cloud from the menu bar at the top of your screen
  3. Select a project
  4. Click Open

The project will sync to your Mac and open automatically when it is ready.

The first time you open a project, it may take some time to complete the initial sync. However, each time thereafter, the project will open instantly and updates will sync from the cloud in the background.

If You Cannot Open a Project

If you see an error message that says "You are not authorized to open…", it can be for the following reasons:

  • The owner of the project has revoked your access. Contact the owner of the project for more information.
  • The project must be re-synced to your Mac. Choose File > Open from Cloud from the menu bar, select the project, and click Open.

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