Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Help Documentation 〉Old Versions of Direct Mail 〉Managing Mailing Lists 〉

Displaying additional information about each address

This help article is for an old version of Direct Mail.

By default, Direct Mail displays only the following fields for each address:

  • Status (i.e. subscribed, unsubscribed, bounced, invalid, etc.)
  • First Name
  • Last Name
  • Email Address

You can show additional information about each address, including:

  • Company Name
  • 15 custom fields
  • Date Subscribed
  • Date Unsubscribed
  • Date Added
  • Groups the address belongs to
  • Number of Emails Sent
  • Date of Most Recent Email sent
  • Date of Most Recent Open
  • Date of Most Recent Click
  • Most Recent Location
  • Most Recent Email Client
  • Email Open Rate
  • Email Click Rate

Here's how to display more than just the default information for each address:

  1. Choose Addresses > Show Columns > from the menu bar.
  2. Choose the additional columns you'd like displayed.

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